Job Purpose

Manage and oversee warranty claim operations, ensure compliance with OEM standards, and support product improvement initiatives. The ideal candidate will bring strong technical knowledge, analytical ability, and after-sales experience to optimize warranty processes and enhance customer satisfaction.

Responsibilities:

• Validate and process warranty claims from dealers/service centers.
• Monitor claim accuracy and ensure compliance with OEM policies.
• Analyses warranty data to identify cost drivers, trends, and root causes.
• Prepare reports on warranty performance and product reliability.
• Provide technical guidance to dealers and internal teams.
• Support audits, training, and process improvements in warranty operations.
• Liaise with engineering and quality teams on product issues.

Requirements

• Bachelor’s degree in mechanical, Elec...