Viral Picks Corporation NarraTech Solutions are seeking a Senior Production Support Engineer with deep expertise in C#, API development, and distributed backend systems to lead the stability, performance, and reliability of our production environment.



This role goes beyond incident resolution, it requires ownership of production systems, proactive risk mitigation, and continuous improvement of operational processes. You will serve as a key escalation point for complex issues involving APIs, integrations, databases, and transaction processing systems, while driving root cause analysis and long-term fixes.



The ideal candidate has strong technical depth, leadership capabilities, and experience working in high-availability, transaction-heavy environments. This role operates in a 24/7 support model, including on-call rotation and incident response leadership.



Key Responsibilities:



-Lead Level 2 / Level 3 production support for C#-b...