Job Summary

The Welcome Specialist sets the tone for an excellent customer experience by greeting and directing the customer to get the appropriate resolution to build customer loyalty.

Essential Duties and Responsibilities

Other duties may be assigned:

• Approaches and greets every visitor to the store, promptly and professionally in order to encourage a positive customer experience in the Retail store
• Diffuses potential confrontational situations by exercising patience and practicing good techniques
• Assesses the customer's situation to determine the sales/service request as well as merchandise desired
• Enters the customer in the relevant queue along with the reason for visiting the
• Assists waiting customers with preliminary paperwork that will be required for their transaction, i.e. completion of subscriber forms
• Maintains control of the customer queues, which includes setting an expectatio...