What you will be doing:

• Provide friendly efficient and professional front office service including warm welcomes check-ins and check-outs.
• Anticipate guest needs handle cash transactions and maintain Pullman service standards.
• Monitor room status manage guest complaints and ensure guest satisfaction.
• Maintain accurate guest profiles and follow VIP protocols.
• Adhere to local government requirements and Pullman guidelines for guest management.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet Pullmans high standards.
• Assist guests with luggage handling and provide information about hotel amenities and local attractions.
• Process reservations modifications and cancellations efficiently using the hotels booking system.
• Manage incoming calls and emails providing prompt and courteous responses to inquiries.
• Collaborate with other departments to ...