Diploma or Degree in Spa Management, Hospitality Management, Wellness

Management, or a related field (Esthetician qualification advantageous)

- Minimum 3 years’ management experience within a luxury 4- or 5-star spa/wellness

environment

- Proven experience managing wellness operations, budgets,training, and inventory

- Strong financial, sales, marketing and guest relations experience

- Experience working with Wellness POS systems

- Excellent leadership, coaching and people management skills

- Managing colleague performance issues quickly and effectively

- Embody wellness excellence, demonstrating a calm, balanced, and guest-centred space

- Strong leadership, coaching and mentoring ability

- Exceptional guest service and relationship management skills

- Strong financial acumen and commercial awareness

- Excellent planning, organisational and time management skills

- High level of int...