Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Esthetician qualification advantageous) - Minimum 3 years’ management experience within a luxury 4- or 5-star spa/wellness environment - Proven experience managing wellness operations, budgets,training, and inventory - Strong financial, sales, marketing and guest relations experience - Experience working with Wellness POS systems - Excellent leadership, coaching and people management skills - Managing colleague performance issues quickly and effectively - Embody wellness excellence, demonstrating a calm, balanced, and guest-centred space - Strong leadership, coaching and mentoring ability - Exceptional guest service and relationship management skills - Strong financial acumen and commercial awareness - Excellent planning, organisational and time management skills - High level of integrity, professionalism and accountability - Passion for wellness and continuous professional development