Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

**What You’ll Do**

+ Analyst is accountable to do the tactical work within Workforce management by supporting the various workforce management roles (Scheduling & Real Time).
+ Good analytical skills.
+ Good communication skills-written and verbal.
+ Basic excel knowledge.
+ Flexible with shift timings and weekly offs, Open to work 24/7
+ Posting agreed upon schedules
+ Managing the Scheduling mailbox. Responding to requests within the targeted SLA.
+ Managing the Real Time mailbox. Responding to requests within the targeted SLA.
+ Processes schedule exceptions both advanced notice and day of requests.
+ Scheduling training and other BTOP requests.
+ Processing and ma...