About the job WFM Assistant Manager - Pasay (hybrid)

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.

Responsibilities

• Lead a team of WFM analysts.
• Generate long-range and short-term forecasts at intervals, daily and weekly.
• Create, update, and maintain staffing models & resource plans; publish weekly updates.
• Create accurate schedules to balance service goals and staff preferences.

Qualifications

• 4 years in Workforce Management in a contact center environment
• 2 years in Scheduling and Forecasting.
• Strong sense of personal stake and urgency.
• Ability to foresee, dissect, and fix problems using data-driven approach and common sense.
• Experience in creating compelling analysis, templates, reports.
• Hands‑on skills in forecasting and scheduling.
• Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
• Abili...