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WFM Manager - KL

Company

Teleperformance

Location

west coast division, sabah

Posted

June 11, 2026

Position Overview

Qualifications

Requirements:

  • Bachelor's degree in Business, Operations Management, or related field.
  • Proven experience in workforce management within a BPO environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in workforce management tools and software.
  • Excellent communication and leadership abilities.

Responsibilities

Responsibilities:

  • Develop accurate volume and staffing forecasts based on historical data and industry trends.
  • Collaborate with operations teams to understand client requirements and ensure optimal resource allocation.
  • Create and manage employee schedules to meet client service level agreements (SLAs).
  • Implement scheduling strategies to optimize staffing levels and maximize productivity.
  • Monitor and analyze real-time performance data to make immediate adjustments to staffing levels.

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