Tp-8f723eaf in Cape Town is seeking a Workforce Management (WFM) Manager to oversee planning, real-time management and MI processes for the account. You will build schedules, forecast demand and ensure staffing aligns with service levels.

You will lead a team of workforce analysts, schedulers and planners, collaborate with operations and HR, and drive data-driven improvements using WFM tools such as IEX, Verint and Genesys.