🚀 Walk-In Drive | WFM Real-Time Analyst (RTA) | HCLTech, Noida

HCLTech is hiring WFM Real-Time Analysts (RTA) with 3–6 years of experience in Workforce Management, Intraday Management, and Queue Management.

Job Location: Noida, sector 144

Walkin Drive location: Noida, sector 60

Work Model: Work from Office (5 Days)

Shift: Evening Shifts

Notice Period: Immediate to 15 Days Only

Key Skills

✅ Real-Time Monitoring & Queue Management

✅ Intraday & Adherence Management

✅ Service Level, Occupancy & Shrinkage Monitoring

✅ Incident Management & Stakeholder Communication

✅ NICE, Verint, Aspect, AWS, Genesys (preferred)

✅ Advanced Excel & Reporting

Walk-In Details

Date: 20th ...