Lead Operations. Optimize Performance. Make an Impact.

We are looking for a strategic and analytical WFM Lea d to join our team and play a key role in driving operational efficiency and business performance

This is an opportunity for someone who enjoys working in dynamic environments, loves solving complex operational challenges, and knows how to transform data into actionable decision

s.As a WFM Lead, you will be responsible for workforce planning, forecasting, scheduling, and real-time performance management while leading initiatives that improve productivity, service levels, and employee experienc

e.
What You’ll Be Do

• ingLead Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time managem
• entMonitor operational KPIs and ensure service levels are consistently achie
• vedAnalyze trends and performance data to identify optimization o...