About the Role:
The Winback Specialist - Spanish is responsible for relationship building with Motive customers, with a specific focus on our Spanish-speaking client base. This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers through positive relationship-building, listening to concerns/addressing issues, and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent bilingual communication skills, and demonstrates good judgment.
What You'll Do:

Identify signals of pay-fail at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
Handle a large volume of phone conversations and email inquiries in both English and Spanish
Maximize customer lifetime value and minim ize pay-fail churn risk while increasing ov...