The Role of the Windows Device Support Global

• Provide technical support on Windows Client devices. This includes Windows (10, 11). Edge, Office 2016/365, Office Companions, McAffee, Bitlocker and INTUNE.
• Participates in Incident and Problem management.
• Contact with Microsoft editor opening and managing incidents where needed.

Skills

Good knowledge and experience with following systems:

• Windows operating system (10 & 11)
• Office 2016/365, Office companions
• Edge, McAfee, bitlocker, GPO’s and INTUNE

Understanding of core IT Desktop technologies

• Deployment solutions: SCCM, WSUS
• General knowledge: LAN, DNS, Active Directory, Azure.
• PowerShell scripting.
• Strong knowledge of ITIL (service delivery).

The profile of the Windows Device Support Global

• Bachelor in Computer Science or equivalent.
• ...