The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities

• Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
• Provide support for Citrix remote access environment including off-hours maintenance
• Manage Active Directory settings as they apply to the systems managed by the department
• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
• Support distribution of software using Altiris
• Vulnerability remediation
• Altiris (Reporting, Patch management & SW Distribution)
• Support patching workstations, desktops a...