Job description:

The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty , this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness.

This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.

Key Responsibilities

Shift Leadership & Operations

• Lead and manage restaurant operations during assigned shifts as MOD
• Deploy team members effectively across key positions (kitchen and front of house)
• Drive strong execution during peak and non-peak hours
• Monitor ticket times, order flow, and Speed of Service (SOS) performance
• Adjust staffing and manage breaks based on business needs
...