Role Overview

Work within a team environment to ensure daily availability of wintel servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.

Responsibilities

• Implementation of Windows based infrastructure based on business requirements.
• Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements.
• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.
• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.
• Liaise with support vendors for maintenance, support or issues resolution.
• Support Windows Server based systems, system software, clustering software and system management agents.
• Assist in analysing historical usage for tracking and trending by CPU, memory, I/...