Job Description
• Monitor systems to make sure texting/messaging services are working
• Troubleshoot outages, message delays, or failures
• Perform root cause analysis (figure out why issues happened)
• Work tickets and resolve customer-impacting issues
• Apply patches, upgrades, and system fixes
• Support on-call rotation
• Work with vendors and internal network teams to fix issues
• Document processes and create runbooks

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military...