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The role of a Wise Platform Enterprise Support Team Lead is a blend of team management, strategic oversight, and hands‑on operational support, all focused on ensuring Wise's business‑to‑business partners have a seamless experience. This is a crucial position that sits at the intersection of leadership and customer service, with a strong emphasis on data‑driven decision‑making and continuous improvement.
Team Leadership and Development: You'll be a coach, mentor, and manager. This includes setting clear performance and quality targets (KPIs) and holding the team accountable. You will track individual progress, identify skill gaps, and provide training to ensure the team is well‑equipped to handle all partner inquiries and complaints. You'll also be involved in hiring and onboarding new team members an...