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Work Management Specialist I

Company

Duke Energy

Location

Concord, North Carolina

Posted

July 21, 2026

Position Overview

Responsibilities

Provides quality customer service and support to Distribution, Customer Experience & Services

  • Ensures work is scheduled and executed timely

  • Efficiently uses available tools or systems to effectively communicate reliability details to external customers.

  • Ping meters during storms.

  • Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

  • Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

  • Facilitates communication between internal and external customers

  • Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.

  • Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution,...

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