Lead and mentor a team of Workday support specialists, providing technical guidance, training, and performance management.

Oversee the day-to-day operational support, maintenance, and troubleshooting of the Workday HCM system, including core HR, compensation, benefits, time tracking, absence management, and reporting.

Act as the primary point of escalation for complex technical issues, performing root cause analysis and implementing effective solutions.

Manage and prioritize Workday support tickets and requests, ensuring timely resolution and adherence to service level agreements (SLAs).

Collaborate with business stakeholders, HR, and IT teams to understand requirements, translate them into technical specifications, and implement Workday configurations.

Manage Workday release cycles, including planning, testing, and deployment of new features, functionalities, and patches.

Develop and maintain technical documentation, standard opera...