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Workforce Analyst

Company

Alorica

Location

Muntinlupa, Metro Manila

Posted

June 07, 2026

Position Overview

Key Responsibilities:
Prepare and maintain short- and long-term forecasts using historical data and trends
Create and manage staff schedules aligned with forecasted demand and business requirements
Monitor real-time performance and recommend adjustments to staffing or schedules
Track and analyze key performance metrics such as service level, AHT, shrinkage, and occupancy
Generate daily, weekly, and monthly WFM reports and insights
Identify variances between forecasted and actual performance and provide recommendations
Collaborate with Operations and other stakeholders to align workforce plans with business needs
Maintain WFM systems and ensure data accuracy
Support capacity planning and headcount requirement analysis
Assist in continuous improvement initiatives for workforce processes


Qualifications:
Bachelor’s degree in Business Administration, Statistics, M...
        

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Workforce Analyst

Position Overview

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