foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description We are seeking a highly motivated and detail-oriented Workforce Management (WFM) Analyst - Planner to join our team. In this role, you will be responsible for developing, maintaining, and optimizing staffing plans and agent schedules for both in-house and BPO teams to ensure optimal coverage and performance across Pandora service operations.
You will play a critical role in aligning workforce resources with forecasted demand, ensuring service levels are met, and enabling operational excellence in a fast-paced, dynamic environment.
Key Responsibilities:
Develop, manage, and optimize agent schedul...