The Workforce Management Analyst is responsible for analyzing and supporting the management of outsourced warehouse manpower across multiple agencies. This role provides data-driven insights on agency performance, workforce quality, and operational compliance to support decision-making in an e-commerce warehouse environment. The analyst monitors vendor performance, tracks incentives and penalties, manages training and onboarding of new agents, and supports workforce operations by ensuring data accuracy and operational visibility.

Job Description

Operational Support

• Track and report agency KPIs, including fill rate, agent quality, attendance, attrition, and operational reliability
• Collaborate with warehouse operations to ensure agent supply reliability and adherence to process standards
• Support performance monitoring, attendance tracking, and operational issue resolution
• Provide insights to Ops on workforce qu...