The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical talent is available at the right time to meet uptime, capacity, and service-level objectives. The position partners closely with Data Center Operations, Capacity Planning, HR, and Finance to drive forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions.
Key Responsibilities

+ Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.

+ Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.

+ Partner with capacity planning teams to align workforce supply with infrastructure demand.

+ Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and co...