We are seeking a detail-oriented and analytical Workforce Management (WFM) Executive to support operational efficiency through effective scheduling, forecasting, and real-time monitoring. The ideal candidate will play a key role in ensuring optimal staffing levels and meeting service level targets.



Key Responsibilities:



Monitor real-time operations and ensure service levels are consistently met



Manage schedules, staffing plans, and adjustments based on business needs



Analyze historical data to support forecasting and capacity planning



Identify and address staffing gaps, shrinkage, and attendance issues



Generate and interpret WFM reports and performance metrics



Coordinate with operations and team leads for workforce optimization



Provide recommendations to improve efficiency and productivity



Qualifications:



College graduate (required)