Job Openings Workforce Manager | Onsite - MOA / Pasay | Dayshift

About the job Workforce Manager | Onsite - MOA / Pasay | Dayshift

Work Setup: 100% Onsite
Location: MOA Pasay
Schedule: Monday -Friday, 5:00 AM -4:00 PM (subject to change based on business needs; AU Program)

Responsibilities:

Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other variables.

Run short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels.

Create, maintain, and update the capacity plan, ensuring staffing, seating, and logistical requirements are met while balancing cost and performance.

Generate and review schedules to meet business requirements, ensuring superior customer service.

Lead and supervise a team of WFMs, driving engagement and ensuring ...