Workforce Management Strategy Consultant
Location: Detroit, MI preferred | Remote considered with travel to Detroit as needed
Schedule: Part-time, approximately 15 hours per week
Contract Length: Approximately 560 total hours, estimated 8 to 9 months
Pay Rate: $75.00 to $83.00 per hour
Work Arrangement: Hybrid
Our client is seeking an experienced Workforce Management Strategy Consultant to support workforce capacity planning, operational strategy, and performance management across a large customer service environment. This part-time consulting role is ideal for a senior WFM leader with deep experience in contact center operations, IEX NICE, forecasting, scheduling, real-time management, and global BPO partnerships.
In this role, you will help guide workforce planning strategy for a large-scale operation supporting nearly 1,000 representatives ac...