The MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination, control, analysis, and visualization of information in the organization. In addition, this position also serves as the central point of contact for supervisors and senior management as related to service level information and KPI reporting. This position reports directly to the Workforce Supervisor.

Job Responsibilities

• A WFM Role responsible for driving critical business decisions by analyzing metrics and designing reports
• Responsible for analysis of historical performance
• Designing and automation of complex reports
• Ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines
• Assist supervisory and management in understanding the impact of events that occ...