Summary of Duties

• Supports with the development of UKG Pro WFM training plans and strategies.
• Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations.
• Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
• Effectively delivers information to employees at every level of the organization with respect and clarity.
• Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
• Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
• Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
• Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operation...