Join a dynamic team that influences business performance every day through data, insight and smart workforce decisions.

About the Role

At HCF, Workforce Planning is at the heart of delivering exceptional member experiences. As a Workforce Planner, you'll optimise resources, manage real-time performance, deliver actionable insights, and partner with leaders to ensure we have the right people in the right place at the right time.

This is a permanent, full-time opportunity based in Parramatta with hybrid working available. The Contact Centre operational hours are Monday to Friday 8am to 8pm and Saturday 9am to 1pm. The hours of work will vary.

What You'll Do
• Monitor and manage real-time contact centre performance to achieve service level and operational targets
• Develop and maintain efficient rosters and schedules across multiple teams and channels
• Analyse performance trends, forecast variances, shrinkage and resource utilisa...