We are looking for the applicant who can join our team Job Title: Workforce Planning Manager Location: Stoke-on-trent Start date: Immediate Contract type: Permanent Salary & benefits:  Industry Standards Requirments: The candidate should have the below skill sets,

• At least 7 years of direct experience in Workforce management and analytics.
• Experience in Omni-channel queue management plus (email-CHAT-Calls). 
• A minimum of 5 years of supervisor experience required.