TRC Talent Solutions is partnering with a global leader in customer communications to identify a Workforce Planning Manager for a direct hire opportunity in Duluth, GA.

This is an excellent opportunity for a workforce planning professional who enjoys turning data into business decisions. In this highly visible role, you'll partner with operational leadership to ensure the right resources are in place to meet customer demand while driving efficiency, service levels, and long-term workforce strategy. You'll lead a small team, influence staffing decisions across the organization, and have the opportunity to help shape the future of the Workforce Planning function as the company continues to grow.

Key Responsibilities:

• Develop and maintain short- and mid-term staffing forecasts based on call volume trends, seasonality, recruitment activity, and attrition data
• Analyze workforce and operational data to identify tre...