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Workforce Supervisor

Company

Alorica

Location

Davao City, Davao Region

Posted

June 17, 2026

Position Overview

Key Responsibilities:

  • Oversee daily scheduling, shift adherence, and intraday workforce adjustments to meet business demand.
  • Monitor real-time staffing levels, queue performance, and key operational metrics.
  • Analyze workforce trends, generate reports, and recommend actionable improvements.
  • Coordinate with Operations and WFM teams to address service level risks and gaps.
  • Coach, guide, and develop WFM analysts to ensure accurate execution of processes.
  • Support forecasting and capacity planning activities as needed.
  • Ensure compliance with workforce policies, tools, and reporting standards.


    • Qualifications:

  • Proven experience in Workforce Management in a BPO or contact center environment.
  • Strong understanding of forecasting, scheduling, intraday management, and reporting.
  • Proficiency in WFM tools and advanced Excel/reporting functions.
  • Strong analytical, problem-solvi...

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