The Workplace and Collaboration SME will be part of an agile product team responsible for the deployment and lifecycle management of software/applications. It shall take part in managing laptops and desktops, both physical and virtual. This includes operating, updating, and maintaining end-user PC platforms throughout their lifetime. The role also involves providing 3rd level support to assist other support functions and ensuring high-quality service delivery. 

The team is responsible for software packaging and deployment, primarily through Microsoft Endpoint Configuration Manager (MECM) platform but not limited to it. The ideal candidate will bring a broad skill set with a specific focus on application packaging, deployment, and automation, with experience in software lifecycle management and delivery optimization, as well as PSADT technical skills.

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