Job Description: Workplace Engineer (L2 Support – Shift‐Based 24×5)
We are seeking a Workplace Support Engineer (L2 Support) to join our global Workplace Operations team.
This role is responsible for providing advanced technical support, resolving complex workplace and end‐user incidents, and ensuring stability, performance, and continuous improvement of workplace infrastructure and collaboration services.
This is a shift‐based hybrid role with office presence, requiring coverage across a 24×5 operational model and support for global workplace infrastructure and services, with occasional after‐hours activities for complex changes or critical tasks.
Key Responsibilities
Provide L2 workplace support by handling escalations from users via ticketing tools and e‐mails, performing monitoring activities, troubleshooting, and resolution.
Take ownership of complex incidents, ensuring timely resolution within agreed SLAs.
Perform in-depth diagnostics and root cause...