Principle accountabilities

Customer Experience Delivery

• Responsible for delivering a seamless, proactive and innovative workplace experience to customers.
• Strengthen relationships with our existing customers by proactively engaging with them and listening to their needs, whilst striving to exceed customer expectations. 
• Lead by example in delivering a professional, focused service, resulting in customer loyalty and repeat business.
• Conduct regular customer meetings and curate a list of attendees to speak to customers on wider Landsec initiatives
• Contribute to the pulse surveys and annual customer survey process, taking responsibility for creating and implementing any resulting action plans – Position Landsec as the partner of choice, finding pioneering ways to enhance our customers’ experience.
• Stay up to date with the latest workplace innovations and use these insights to help inform customers