**Key Responsibilities:**

+ Client facing role attending all external client calls
+ Responsible and accountable for client satisfaction and deliverables
+ Manage service delivery with the clients including bringing together internal partners
+ Manage client events, calendar and prep meetings, runbook management
+ Drive client standardization aligned to service offering (including strategic initiatives)
+ Participate in implementation meetings and client training
+ Identify missing system functionalities and enhancements to existing functionalities, escalate development as appropriate and fit in with the wider operational priorities
+ Oversight of corporate actions in collaboration with Corporate Action and CRM teams
+ Escalation point for clients including access to Zoom client facing number
+ Report and present monthly client metrics to senior management
+ Coordinate Integrations for existing and newly implemented clients

**Q...