As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

• Provide excellent customer service via email and phone at 1st and 2nd level response
• Escalate unresolved issues to 2nd and 3rd line support teams
• Interact with other areas of the company (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.) in resolving queries raised by clients and participants
• Provide ad‑hoc training and education to users as well as contribute to Knowledge base articles
• Maintain contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

Required Qualifications, Capabilities and Skills