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End user support including Hand/eyes need for IT services for PC Imaging, end user support, for desktops, Laptops, Peripherals and Local Applications support.

Key Responsibilities

• Provide Hand & Eyes support to Regional, Market, and Global IT teams.
• Provide 1st and 2nd level support to end users.
• Monitor and manage tickets assigned to Support group.
• Assist in planning, designing, testing, and deploying upgrades or new local hardware and local applications.
• Assist in the management of IT hardware, software and equipment in the office.
• Administer purchase orders and invoices for the local offices.
• Monitor finances and advise on savings and improvements.
• Ensure compliance of the office in ISO, ISAE, and regulatory requirements, and maintain required reporting.
• Ensure end user satisfaction of the IT service within the local office.
• Be security-...