Roles and Responsibilities of a Workshop Assistant

Eligibility – Required Skills & Attributes

• A love of (and ability to) Solve Problems & Challenges
• Great Communications skills, founded in being a good listener
• A strong understanding of support tools, techniques and how technology is used to provide services
• A strong understanding of operating systems, business applications, printing systems and network systems
• The ability to speak both Geek & human
• Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
• Keep up to date with new processes, procedures and developments

Desired Skills & Attributes

• Experience using a Ticketing system / RMM Tool and PSA software
• Experience providing support via remote tools
• Experience handling Technical Service Tickets
• Professional ...