NTT Ford Richardsbay is looking for a workshop manager to join our team. A Service Manager is responsible for running the workshop/service department efficiently, ensuring customer satisfaction, managing technicians and advisors, meetings and financial targets.

Requirement Vehicle diagnostics and repairs workshop operations Warranty processes Dealer Management Systems Ford service procedures and OEM standards Daily Responsibility Manage technicians and service advisors Ensure quality repairs and customer satisfaction Control workshop workflow and capacity Ensure health & safety compliance Maintain Ford brand standards Important Personal Traits Strong communication skills Problem-solving ability Customer-focused mindset Ability to work under pressure Professional appearance and conduct KPI monitoring (labour sales, efficiency, CSI scores, comeback ratio)

Ford dealership experience is a strong advantage

Valid Driver license Grade 12/Matric #J-18808-Ljbffr