Job Description

In this role you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first‑time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.

Responsibilities

Technical Service & Repair

• Diagnose and resolve technical faults quickly and effectively, minimising downtime.
• Utilise remote diagnostic tools for proactive monitoring, triage, visit preparation and incident avoidance.
• Apply the standard service incident approach, using logical fault analysis to resolve issues efficiently, leveraging resources such as knowledge databases, manuals, bulletins and collaboration with peers and Field service specialists to minimise downtime.
• Achieve high first‑t...