Key Responsibilities

Administer and configure Xurrent ITSM platform;
manage roles, workflows, SLAs, incident/problem/change modules;
optimize automation, dashboards, and service catalog;
troubleshoot issues, support integrations/APIs, ensure platform stability, governance, and ITIL-aligned operations.

Experience Required

8+ years in ITSM/platform administration;
hands-on Xurrent or similar tools;
strong ITIL, workflows,automation, and service operations experience.