Position Summary:

Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i.e. facility location, standard yard operations, window times, licensing, permitting, reporting).

This position supports a rotating schedule.

Schedule: 11:00 PM to 7:00 AM. Candidates must be available to work Monday - Friday and weekends as required.

Major Responsibilities:

• Acts as the first line of contact for customers’ routine reporting requirements
• Establish and maintain reporting, recordkeeping and retention policies for internal records, ensuring corporate and regulatory compliance
• Provides customer with status updates
• Monitors route status
• Provides information to third party resources
• Escalates all non-routine customer inquiries appropriately
• Manages and issues ...