YouTube Escalation Specialist, Social Comms and Escalations

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in communications, including both technical communications and executive communications.
• 3 years of experience in escalation management or similar.

Preferred qualifications:

• Experience managing both scaled public communications (social media/PR) and high‑stakes 1:1 de‑escalation of sensitive creator issues.
• Ability to use social analytics and boolean logic to monitor emerging brand risks and inform executive‑level decision‑making.
• Strong editorial point of view for the YouTube brand voice, with the ability to translate complex policies into empathetic and trusted communications.
• Demonstrated success collaborating with PR, Legal, Trust & Safety, and Engineering to drive resolution for complex platform incidents.
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