Join Yum! Brands as an IT Service Management Analyst in Vaughan, ON, focused on enhancing IT support processes. Shape the evolution of Problem and Change Management to improve user experiences.

This permanent, full-time role is essential for managing and developing a customer service team. You will implement cutting-edge solutions for process efficiency and improve user satisfaction. Engage collaboratively with a dedicated team to foster a supportive work setting.

Key Responsibilities

• Ensure oversight of Problem and Change Management
• Lead and develop a customer service team
• Enhance operational efficiencies within IT support
• Foster collaboration for service improvement
• Drive user experience enhancements through effective processes

Requirements

• Experience in IT Service Management
• Solid problem‑solving and coaching skills
• Proven ability to lead and inspire teams
• Eff...