Role Purpose

The Business Development Coordinator is responsible for supporting and optimising call centre sales performance by coordinating campaigns, monitoring lead generation and conversion, and providing data-driven insights. The role ensures effective collaboration between operational, technical, and management teams to enhance campaign execution, improve efficiency, and drive sustainable business growth.

Requirements

• Matric (Grade 12) or equivalent
• Previous experience in business development, sales, or call centre environments
• Experience working with CRM systems
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Strong communication and organisational skills
• Ability to analyse data and identify trends
• Ability to work both independently and within a team
• Advantageous: Exposure to reporting tools such as Power BI

Duties and Responsibilities

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