• Help design, build and continuously improve the clients online platform.
  
• Research, suggest and implement new technology solutions following best practices/standards.
  
• Take responsibility for the resiliency and availability of different products.
  
• Be a productive member of the team.
  

Requirements

• 8+ years of software development experience with significant hands-on expertise in the Zoho ecosystem.
  
• Hands-on Zoho Technical Lead to drive the architecture, design, and development of a next-generation internal Ticketing System.
  
• Strong technical leadership with hands-on development expertise, leveraging the Zoho ecosystem to deliver scalable, automated, and integrated ITSM solutions.
  
• Lead the end-to-end conceptualization, architecture, and technical design of a new Incident and Service Management platform.
  
• Define sc...