ZSM (Zonal Service Manager) @SLTL Group

Location: Gandhinagar, Gujarat

Department: Service

Job Summary

SLTL Group is seeking an experienced and dynamic Zonal Service Manager (ZSM) to lead and manage service operations for laser machinery across the assigned zone. The ideal candidate will be responsible for ensuring excellent customer support, managing service engineers, driving service revenue, improving customer satisfaction, and maintaining service KPIs.

Key Responsibilities

• Lead and manage a team of Service Engineers across the assigned region.
• Ensure timely installation, commissioning, preventive maintenance, and breakdown support for laser machines.
• Monitor service performance, response time, and customer satisfaction.
• Handle customer escalations an...